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We understand that you may have queries about our services, processes, or how we can assist your business or brand. To provide you with quick and comprehensive answers, we've compiled a list of the most common questions we receive from our valued clients. If you can't find the information you're looking for here, don't hesitate to reach out to our dedicated support team. We're here to ensure you have a smooth and informed experience with Happy Crocus.
FAQs
First, we will schedule an initial consultation to discuss your business goals and determine which package and services will best meet your needs.
Next, we will gather any necessary information and assets, such as passwords for social media channels and templates and graphical guidelines. Once we have all the necessary information, we will begin implementing our strategies and tactics to help you achieve your goals.
Yes, we can create a customized service package tailored to your specific needs and goals.
The length of time it takes to see results from our services depends on the package and services selected, as well as the current state of your digital marketing. However, we typically start to see measurable results within the first 3-6 months of service.
We communicate with clients through regular check-ins, reporting, and meetings to ensure that we are meeting their needs and goals. We use industry-standard platforms like Teams and Slack, and we employ boards to track progress on each task, which we can invite the customer to join.
We have a lot of experience working with businesses across various industries, and we are confident in our ability to understand and meet the unique needs of your industry. Our team is dedicated to staying up-to-date on the latest trends and best practices in digital marketing, and we are always eager to learn more about new industries and market segments.
We pride ourselves on being versatile and adaptable, and we are confident that we can deliver results for your business, no matter what industry you're in and also would be happy to provide case studies or references upon request.
Our team is available during standard business hours. We prioritize a healthy work-life balance, avoiding late-night calls or work on the weekends, while ensuring a dedicated and attentive approach to our clients' needs.
We work closely with our clients to regularly assess and adjust our strategies and goals, ensuring we meet their needs and achieve their desired results. We offer assistance at every step of the way. However, if we notice that your new goals and strategy might potentially hinder your company's overarching objectives, we can provide professional recommendations on how to efficiently align them with your preferences.
We take the security of our clients' information very seriously. All information and assets are kept confidential and protected using industry-standard security protocols. We use tools that are GDPR compliant and data is stored on EU servers or transfered using Standard Contractual Clauses (SCCs) approved by the European Commission, Binding Corporate Rules (BCRs), or other mechanisms that ensure an equivalent level of protection to what is provided under GDPR. The transferred data is still subject to the same level of protection and rights as required by GDPR. This includes aspects like data security, access controls, and the ability for individuals to exercise their GDPR rights (such as access, correction, deletion, etc.).
The client onboarding process involves gathering all the necessary information, assets and guidelines from the client to start working efficiently. We will schedule a meeting to go over the process and gather all the required information, such as passwords to social media channels, templates, and graphical guidelines. After the strategy and material are ready we will create a bundle of video tutortials on how the marketing materials should be used, when and where, in order to get the most out of you marketing efforts.
We understand that your time is valuable and that you may not be able to meet with us on a weekly basis. However, regular communication is important in order for us to effectively manage your social media channels, and provide other services, and ensure that we are meeting your goals.
We can work with you to establish a communication schedule that works best for you, whether that be weekly check-ins or monthly progress updates.
Additionally, we are happy to take full ownership of your social media channels and handle all aspects of management, including content creation, scheduling, engagement and reporting. We will keep you informed of any major decisions or changes, but you can trust that your social media will be in good hands.
We believe in transparency and strive to provide you with a clear understanding of our pricing structure. However, it's important to note that if there is a prolonged period (more than 2 weeks) of unresponsiveness from the client during the project, and our attempts to contact you via email or phone are unsuccessful, a "Pause fee" may be applicable. This fee is designed to account for the additional resources required to restart and re-engage the project after an extended pause.
We understand that you want to stay informed and in control of all the processes, however, as a agency with multiple clients, it is not possible for us to accommodate daily meetings. We would be happy to schedule regular check-ins at a mutually agreed upon time, and we will make sure to keep you updated on all important aspects of the project throughout the process.
Communication is still in place through boards and communications platfroms like Slack and Teams.Each case is unique, especially when it involves a sensitive matter like a company faces "getting cancelled". We believe in handling such situations with utmost care. To better understand what happened and explore potential solutions, we can schedule a brief introduction call to discuss the details.